The Beute Clinic – Terms & Conditions

1. Introduction

By booking an appointment with The Beute Clinic (“we”, “us”, “our”), you confirm that you have read, understood, and accepted these Terms & Conditions. These terms apply to all appointments and treatments provided by The Beute Clinic.

2. Booking & Payment

  • All appointments and treatments must be paid for in full before attendance, unless we have agreed otherwise at the point of booking.
  • We accept payment via the methods displayed at booking (card, bank transfer, etc.). If payment fails or is declined, the appointment will not be confirmed until payment is successfully received.
  • For clients who have outstanding balances from previous visits, we reserve the right to require payment ahead of any future treatment.

3. Cancellation, Rescheduling & No‑Shows

  • If you need to cancel or reschedule your appointment, please inform us at least 48 hours before the scheduled time.
  • Cancellations or reschedules with less than 48 hours’ notice, or missed appointments (“no‑shows”), will be charged in full.
  • If you arrive late, you may still receive part or all of your treatment — but we reserve the right to reschedule, and any fee paid will not be refunded.
  • If you attend your appointment but decline to proceed with treatment, this will be treated as a cancellation and the full cost will apply.
  • Repeated no-shows or late cancellations may result in refusal to book further appointments — or may require a deposit or full prepayment in advance.

4. Refunds & Non‑Refundable Treatments

  • All treatments are non‑refundable once paid.
  • Where a treatment series or course is purchased (e.g. multiple sessions), refunds will only be considered in exceptional circumstances and at our discretion.

5. Outstanding Payments & Debt Recovery

  • Failure to pay for services rendered may result in your account being passed to a third‑party collection agency, which could incur additional charges.
  • Any future bookings will be withheld until outstanding balances are cleared.

6. Appointment Conduct, Children & Behaviour Policy

  • We strive to maintain a calm, safe, and hygienic environment for all clients.
  • Children are welcome but must be accompanied and supervised by a responsible adult at all times. Our staff are not responsible for supervising children, and children must not run around the clinic for health, safety, and comfort reasons.
  • We reserve the right to refuse or withdraw services to anyone behaving aggressively or inappropriately towards our staff or other clients.
  • We also reserve the right to refuse entry or request departure if a client is visibly under the influence of alcohol or non‑prescribed substances.

7. Medical Disclaimer & Consent

  • The Beute Clinic provides non‑surgical, non‑invasive cosmetic or therapeutic treatments (or other services, as applicable). While we endeavour to achieve satisfactory results, we cannot guarantee specific outcomes.
  • Prior to each treatment, we will explain the procedure, discuss any potential risks or side effects, and obtain your informed consent.
  • It is your responsibility to disclose any relevant medical history, ongoing conditions, allergies, medications, or other information that may affect treatment.

8. Privacy & Confidentiality

  • We collect, store, and process personal data in accordance with the UK General Data Protection Regulation (GDPR). Our privacy policy — available on request or via our website — explains how we handle and protect your information.
  • Client records are kept securely and confidentially. We will not share your information with third parties without your explicit consent, unless required by law.

9. Complaints Policy

  • If you are unhappy with any aspect of your treatment, behaviour of staff, or any other issue, please raise your concern via our complaints procedure.
  • We will endeavour to respond promptly (typically within 28 days) and work with you to resolve any issues fairly and professionally.

10. Liability

  • To the extent permitted by law, The Beute Clinic does not accept liability for any indirect or consequential loss, or for dissatisfaction arising from unmet expectations.
  • Our liability for direct losses is limited to the amount you paid for the treatment in question.

11. Amendments to Terms & Conditions

  • The Beute Clinic reserves the right to amend these Terms & Conditions at any time. Any changes will be notified to clients via our website and will apply to all future bookings.
  • Continued use of our services after being informed of changes will constitute acceptance of the amended terms.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Thank you for choosing The Beute Clinic. We look forward to providing you with the highest standard of care.